Refunds and Returns Policy – KnifeSmiths
At KnifeSmiths, your satisfaction is our top priority. We understand that maintaining the perfect edge on your knives is essential, and we’re here to ensure your blades meet your expectations. Below is our policy on refunds and returns, designed to keep things simple and customer-friendly.
Redo Policy:
If you are not completely satisfied with the sharpness or quality of our service, please let us know. We are more than happy to redo the sharpening at no additional cost to you. We aim to perfect your blades to your satisfaction, so don’t hesitate to reach out if a second attempt is needed.
Partial Refunds:
We strive for perfection, but if there remains an issue that you can live with and you’d prefer not to have us redo the work, we can negotiate a partial refund or offer a discounted future service. We value your happiness and comfort with our service, and we’re flexible in finding a solution that suits you.
Cancellation and Full Refunds:
If you have prepaid for our service but decide to cancel before making a booking, we understand that plans can change. We offer a full refund for such cancellations. Simply contact us, and we’ll process your refund promptly with no hassles. There may be a small percentage of up to 1.5% to cover credit card payment refund fees.
How to Request a Redo or Refund:
- Contact us via our support email hello@knifesmiths.com.au
- Provide your order details and a brief explanation of your concern.
- Specify whether you prefer a redo, partial refund, or full cancellation.
- Our team will respond promptly to address your request and provide further instructions.
We’re here to help and ensure that your experience with KnifeSmiths leaves you pleased and ready to cook with precision. Thank you for choosing us to care for your culinary tools!
